Whitespot Facilities Management Services LLC Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. “Privacy Policy” or “Policy” refers to this privacy policy.

This Privacy Policy applies when you visit or use our websites, apps and other services, that refer or link to this Privacy Policy (each, a “Service”). This Privacy Policy may be supplemented by additional privacy statements, terms or notices provided on certain areas of the Service or during our interactions with you.

By using the Services, you consent to our collection, use and disclosure of your personal information in accordance with the terms of this privacy policy. You may withdraw such consent at any time, however this will not affect the lawfulness of the processing based on your consent prior to the withdrawal.

This Privacy Policy was last updated September 2nd, 2024

Key terms

We, us, our Whitespot Facilities Management Services LLC and any of its affiliates and/or subsidiaries.
You, you and yours References to the person accessing the website.
Personal information Any information relating to an identified or identifiable individual.

What information do we collect?

We may collect, store, and use the following kinds of personal information:

  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation).
  • Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including booking services through Whitespot Facilities Management Services LLC).
  • Information that you provide to us for the purpose of registering with us (including your name, address, and email address).
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications, and/or newsletters (including your name and email address).
  • Any other information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this Privacy Policy.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

1. Cookies

A cookie is a small file containing an identifier (a unique string of letters and numbers) sent by a web server to your web browser. The browser stores this file and sends it back to the server each time it requests a page, enabling the server to identify and track your browser.

On our website, we use both "session" cookies and "persistent" cookies. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device until they are deleted or reach their expiration date. We use session cookies to track your navigation on the website, manage your bookings, prevent fraud, and enhance website security. Persistent cookies help us recognize you during subsequent visits, remember your preferences, and improve your overall experience on our website.We will ask for your permission to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested e.g. your IP address, operating system, browser, domain, other user information (e.g. your username).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use a Services but you will need them to log on to a Services and to access personalized or secure content on it and some web pages may not function properly if the cookies are turned off. It may be necessary to refresh the page for the updated settings to take effect.

We utilize Google Analytics to understand how our website is used. Google Analytics employs cookies to gather statistical data and other information about website activity. This information is used to generate reports that help us improve our website. Google stores this information, and you can review their privacy policy at: http://www.google.com/privacypolicy.html. Additionally, our payment service providers may use cookies to facilitate payment processes.

2. Using your personal information

The personal information you provide to us through our website will be used for the purposes outlined in this privacy policy or on relevant parts of the website. Specifically, we may use your personal information to:

  • Administer and manage the website.
  • Personalize your experience on our website.
  • Enable you to use the services available on our website.
  • Provide you with services purchased through our website.
  • Send you statements, invoices, and collect payments.
  • Communicate with you for general (non-marketing) business purposes.
  • Send you email notifications you have specifically requested.
  • Deliver newsletters and other marketing communications that may interest you (by post, email, or similar technology, where you have consented).
  • Respond to your inquiries and handle complaints related to our website.
  • Ensure the security of our website and prevent fraud.
  • Verify your compliance with the terms and conditions governing the use of our website.

We will not, without your express consent, provide your personal information to any third party for direct marketing purposes.

All financial transactions conducted through our website are handled by our payment service providers. You can review their privacy policies on their respective websites. We will only share information with these providers as necessary to process payments, issue refunds, and address payment-related queries and complaints. Whitespot Facilities Management Services LLC does not store or pass any debit/credit card details to third parties.

3. Disclosures

We may share your personal information with our employees, officers, agents, suppliers, or subcontractors as necessary to fulfill the purposes outlined in this privacy policy. This may also include sharing information with any member of our group of companies (subsidiaries, holding company, and its subsidiaries) as needed.

Additionally, we may disclose your personal information:

  • As required by law;
  • In connection with ongoing or prospective legal proceedings;
  • To any person who we reasonably believe may seek a court or competent authority's order for disclosure of your personal information, where we reasonably believe such order would be granted.

We will not disclose your personal information to third parties, except as outlined in this privacy policy.

4. International Data Transfers

We do not transfer your personal information outside the country in which we operate. All data collected is stored and processed within the UAE region to ensure compliance with applicable privacy laws and regulations.

By using our services, you consent to the storage and processing of your personal information as outlined in this privacy policy. We take all necessary measures to protect your data and maintain its confidentiality within our operational boundaries.

5. Security of your personal information

We are committed to protecting your personal information. We implement reasonable technical and organizational measures to prevent unauthorized access, misuse, loss, or alteration of your data. All personal information you provide is stored on secure servers protected by passwords and firewalls.

All electronic transactions conducted via our website are encrypted to ensure the security of your data. While we strive to protect your information, please be aware that the transmission of data over the internet is inherently insecure, and we cannot guarantee absolute security.

We continually review and enhance our security protocols to safeguard your personal information against potential threats.

6. Policy amendments

We may update this privacy policy periodically by posting a new version on our website. We recommend you review this page occasionally to stay informed of any changes. If significant adjustments are made, we may also notify you via email.Please continue to check for updates, and do not continue to engage with the Services if you do not consent to the terms of this Privacy Policy.

7. Your rights

You have the right to request access to any personal information we hold about you. To do so, please email us with your request and provide proof of identity. You can also request corrections or updates to your personal data. Additionally, you may instruct us to stop processing your information for marketing purposes by emailing us at sales@whitespot.ae. Typically, you will have the option to opt out of marketing communications when providing your personal information.

8. Third party websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

9. Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

10. Data Collection

We collect data containing your phone number, email id, home address, latitude, and longitude. This information is provided to us when you want to make a booking. We need to contact you and find your location to provide home services. In case you wish to have this data deleted, send us an email to sales@whitespot.ae requesting the data deletion.

11. How long your personal information will be kept

We will keep your personal information while you have an account with us, or we are providing the Services to you. Thereafter, we will keep your personal information for as long as is necessary:

  • to respond to any questions, complaints or claims made by you or on your behalf;
  • to show that we treated you fairly;
  • to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.

When it is no longer necessary to retain your personal information, we will delete or anonymise it.

12. Keeping your personal information secure

We implement technical and organizational measures to seek to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the integrity, confidentiality, and availability of personal information.