These Terms and Conditions (“Terms and Conditions”) was last updated September 2nd, 2024

Welcome to Whitespot Facilities Management Services LLC. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions, and consent to our use of cookies in accordance with the terms of the Privacy Policy. Please read them carefully before using our services.

Key terms

We, us, our Whitespot Facilities Management Services LLC and any of its affiliates and/or subsidiaries.
You, you and yours References to the person accessing the website.
Personal information Any information relating to an identified or identifiable individual.

1. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to these terms and conditions. If you do not agree to these terms, please do not use our website.

2. Use of the Website

  • You must be at least 18 years old to use this website.
  • You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
  • You must not misuse our website by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful.

3. Services

  • Whitespot Facilities Management Services LLC provides a range of facilities management services. The details of these services are provided on our website. We reserve the right to modify or discontinue any service at any time without prior notice.
  • Whitespot Website (www.whitespot.ae) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

4. Booking and Payments

  • All bookings made through our website are subject to acceptance and availability.
  • Prices for our services are displayed on the website and are subject to change without notice.
  • Payments for services must be made through the provided payment methods on our website. We do not store any credit/debit card details on our servers.
  • We accept payments online using Visa and MasterCard credit/debit card in AED.

5. Cancellations and Refunds

  • Cancellations or rescheduling must be made at least 24 hours before the scheduled service date. If a booking is canceled or rescheduled less than 24 hours before the scheduled service date, 100% of the total service fee will be charged.
  • Refunds will be done only through the Original Mode of Payment.
  • Please note that if our staff arrives and the guest is not present at the premises, our staff will wait for a maximum of 30 minutes. If they are unable to access the premises within this time frame to provide the booked service, the full service fee will be charged.
  • The customer will be held responsible for any lost time due to their unavailability. Consequently, Whitespot Facilities Management Services LLC will not provide compensation for such delays. The booking time will not be extended in case the booking was commenced later than the scheduled time due to unavailability of the cutomer.

6. Intellectual Property Rights

  • All content on this website, including text, graphics, logos, images, and software, is the property of Whitespot Facilities Management Services LLC or its content suppliers and is protected by copyright and other intellectual property laws.
  • You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from us.

7. Limitation of Liability

  • Whitespot Facilities Management Services LLC will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or services.
  • We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and platform to access our website.

8. Indemnity

You agree to indemnify, defend, and hold harmless Whitespot Facilities Management Services LLC, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of our website or your breach of these terms and conditions.

9. Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found on our website. By using our website, you consent to the processing of your personal information as described in our privacy policy.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United Arab Emirates. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of United Arab Emirates.

11. Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time. Any changes will be posted on this page, and it is user’s sole responsibility to review these terms regularly to ensure you are aware of any changes.

12. Contact Information

If you have any questions about these terms and conditions, please contact us at: Whitespot Facilities Management Services LLC Email: sales@whitespot.ae